GUEST SERVICES
JOIN THE TEAM THAT WELCOMES THE WORLD
Every year, Zig Zag Railway welcomes tens of thousands of visitors from across Australia and around the world.
The Guest Services Crew plays a vital role in creating the memorable experiences our visitors come to enjoy. From greeting guests and answering questions to supporting events and retail operations, this team helps ensure every visitor feels welcome from the moment they arrive. The Guest Services Crew includes both paid employees and volunteers working together to deliver outstanding visitor experiences.
Our paid staff provide day-to-day operational support across guest services, retail and events, while volunteers contribute their time, enthusiasm and local knowledge to help create memorable experiences for our visitors. Both are highly valued members of the Zig Zag Railway team and play an important role in our success.
Many people join the Guest Services Crew because they enjoy meeting people, working as part of a team and contributing to a vibrant visitor attraction. Whether you’re looking to volunteer, gain experience in tourism and hospitality, or explore future employment opportunities, there is a place for you on the team.
WHAT DOES THE TEAM DO?
Guest Services Attendants
Guest Services Attendants are often the first people visitors meet when they arrive at Zig Zag Railway. They assist with ticket checking, wayfinding, passenger information, accessibility support and general visitor enquiries, helping to ensure every guest enjoys a safe and enjoyable experience.
Retail Team
The Retail Team operates our gift shops and retail outlets, helping visitors find the perfect souvenir to remember their visit. Team members assist customers, maintain displays, process sales and help showcase products that celebrate the history and heritage of the railway.
Events Team
From Wizards Express and Dogs on Board to special celebrations and seasonal experiences, the Events Team helps bring some of Zig Zag Railway’s most memorable experiences to life. Opportunities may include event setup, guest interaction, activity facilitation, costume roles and general event support.
MORE THAN JUST CUSTOMER SERVICE
Being part of the Guest Services Crew is about more than selling tickets or answering questions.
It’s about sharing stories, creating memorable moments, welcoming visitors from around the world and helping people create lasting memories with their family and friends.
For many of our team members, the friendships formed and the smiles shared with visitors are the most rewarding part of being involved with Zig Zag Railway.
Join the Guest Services Crew
Whether you’re interested in volunteering, gaining experience in tourism and events, or exploring employment opportunities, we’d love to hear from you.
Complete the enquiry form below or view our current vacancies to learn more about opportunities within the Guest Services Crew.