FAQs

Children below the age of 3 travel free of charge provided they are seated on the lap of an adult. If a seat is occupied a child ticket is required to be purchased.

Children aged between 3 and 12 require a child ticket. The current cost is $27.50 for a return journey. As of 1 January 2024 - a child's ticket may be purchased for all children under 16yrs. 

Senior/Pensioner concession tickets cost $27.50 until 31 December 2023. These tickets will be $35 from 1 January 2024.

Family tickets are available for $120.00 and these permit 2 adults and up to 2 children in the same family to travel together. Additional children require a child ticket.

From 1 January 2024, family tickets will cost $130 and additional children's tickets may be purchased for $20/child. 

All other passengers require an adult ticket which costs $45.00.

Tickets are only available for sale online using the links through this website. We are not able to sell tickets in person to guests who arrive at the railway without a reservation, due to the current extremely high demand for travel on Zig Zag Railway services. To avoid disappointment, please plan ahead and secure your reservation well before your intended visit.

Trains run roughly every second weekend.

We do not offer mid-week trains at this stage.

You must pre-book a ticket on our website in advance, train tickets are not sold on the day

Dates, times and ticket prices can be found by clicking the 'Tickets' button. This information is displayed in real time

Guests arriving by car commence their Zig Zag journey at Clarence station and travel to Bottom Points, and return.

You can book online to purchase tickets to begin your journey at Clarence Station.

Guests arriving by NSW Trainlink commence their Zig Zag journey at Bottom Points Station, and travel to Clarence, and return.

You can book online to purchase tickets to begin your journey at Bottom Points Station.

Zig Zag Railway offers experiences suitable for the whole family. Children under 3 travel free of charge if seated on an adult's lap. 

Children 12 years and under travel on a child's fare. Family tickets are available for up to 2 adults and 2 children from the same family travelling together. Family tickets may be combined with additional child tickets to permit families of more than 2 children to travel together.

From 1 January 2024, Children 16 yrs and under may travel on a child's ticket and children's tickets purchased in addition to the family ticket will be at a discounted rate of $20/child.  

Yes, passengers arriving by car to Clarence can access the amenities block with an accessible bathroom, the station building using the built in ramps, and the train by using the ramps deployed by our guards and members. We suggest passengers using wheelchairs contact us ahead of the day of travel to allow us to plan the use of our carriages. 

All our station buildings include wheelchair accessible facilities.

Holders of Companion Cards enjoy free travel on Zig Zag services when accompanying a person receiving care - see FAQ re Companion Cards

Please note, the electric train platform that services trains from Lithgow, the Blue Mountains, and beyond, does not have ramps. This platform is not within the Zig Zag Railway precinct and we are unable to assist visitors in wheelchairs who arrive by train. This platform is accessed by stairs which are unsuitable for passengers using a wheelchair.

Holders of Companion Cards enjoy free travel on Zig Zag Railway services when accompanying a person receiving care. 

Please make a booking online purchasing the required number and types of tickets excluding the companion card holder.

When you receive your booking confirmation by email, please forward the booking email to bookings(AT)zigzagrailway.com.au requesting the required number of complementary companion card holder tickets be added to the booking.

We welcome properly restrained dogs and other animals within our Clarence precinct. They must be properly supervised at all times, and any manure must be collected in the provided plastic bags and disposed of in our bins. 

Assistance animals are permitted on our trains when accompanying the person they assist. Other animals are not permitted within our trains at this time.

Our policy regarding access of animals is constantly being reviewed, however we regret that at this time we cannot accommodate pets on any of our services.

Zig Zag Railway offers concessional fares to holders of Commonwealth Seniors Cards, and Pensioner Concession Cards. Passengers must present the card at the time of check-in.

Holders of Companion Cards are entitled to travel free in the company of the person receiving care services - see FAQ re Companion Cards.

From 1 January 2024, NSW Seniors Card holders as well as Student Concession card holders will also be eligible for a concession rate.

The return journey takes between 90 and 120 minutes. There is some variation depending on things like the need to take on coal and water. As a general rule, allowing 120 minutes return should give you time to visit the shop after your journey.

Don't forget to arrive at least 30 minutes prior to scheduled departure if arriving by car to allow sufficient time to check-in. If arriving by electric train please make sure you have read the instructions on this page

At this time, we are only able to book tickets with a credit card on our website

In the future, we hope to have facilities in place for tour companies and/or large groups to book/reserve tickets - but this is not available at this time

To register your interest in our group bookings scheme, please fill out our online enquiry form, and we will contact you when we have things in place

Yes, absolutely! Buying a gift voucher for the Zig Zag Railway is a fantastic way to share the magic of this historic railway with your loved ones.

We offer gift vouchers that can conveniently be purchased online.

Learn more about our gift vouchers.