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Frequently Asked Questions

Got questions?

You are not the only one, and it may be that others have the same question too.

We’ve tried to address the most common questions, but if you have a different query, please contact us so that we can help sort it out for you.

What is a Zig Zag Railway Partner?

A Zig Zag Railway Partner is an approved travel, tourism, or trade organisation that works with us to promote and sell our heritage rail experiences. Partners may include domestic operators, inbound agents, OTAs, and other accredited industry providers.

How do I become a partner?

Simply complete the registration form. Our team will review your details and get in touch to confirm eligibility and next steps. Approval ensures that all partners align with our service standards and booking processes.

Why do I need to register before accessing the portal?

Registration helps us verify legitimate trade partners and maintain a secure system. It also ensures you receive the correct resources, communications, and support tailored to your business type.

How long does approval take?

Most registrations are reviewed within a few business days. If we require additional information, we’ll contact you directly.

What can I access once approved?

Approved partners gain access to dedicated resources such as operator guides, marketing assets, booking instructions, and service updates. Access levels differ based on partner category.

Can I still contact Zig Zag Railway if I’m not yet a registered partner?

Yes, our team is always happy to help. If you are unsure whether your business is eligible, reach out and we’ll guide you through the process.